FAQ

General

How do I register a product under warranty?

Register your product. Rockustics® warrants its loudspeakers to be free from defects in material and workmanship for a period of ten (10) years and amps to be free from defects in material and workmanship for a period of three (3) years from the date of purchase to the original purchaser. Purchase must be made from an authorized Rockustics dealer.

This warranty does not cover service or parts to repair damage caused by misuse, abuse, damage while in transit,

alterations, unauthorized repairs, failure to follow instructions, fire, flood, or any other cause beyond the reasonable

control of Rockustics. Defects in speaker cabinets must be brought to the attention of your dealer immediately after

purchase.

To obtain warranty service, the defective product must be shipped in its original carton or equivalent together with

original invoice or bill of sale, insured and prepaid to your authorized Rockustics dealer or to the factory when warranty

service is requested. If you choose to return the defective product to the factory you must first call the number below

or email to obtain a Return Authorization number prior to shipping: Call: 913.663.5600 | Email: returns@mseaudio.com

The product repaired under this warranty will be returned to you freight collect.Rockustics will not pay for loss of time, inconvenience, loss of use or property damage caused by your speaker

product or its failure to work, or any other incidental or consequential damages. Some states do not allow the

exclusion or limitation for consequential damages, so the above limitation may not apply to you.

Can I leave my speakers out all year long?

Yes, Rockustics speakers can be left out all year-round and can withstand most weather and climates.

Will Rockustics accept Custom Color requests?

Yes, please visit our Sales & Serivce page. 

What is the cost of non-warranty repairs?

We do not charge for labor to replace parts, just part cost and shipping. Labor cost will be applied is if there is minimal crack repairs to be done. Please visit our Sales & Serivce page and fill out our form with your information to receive pricing. 

Rock Speakers

What are the Rock Speakers made of?

Handcrafted in the USA, Rockustics products are composed of a proprietary polymer composite material supplemented with an elastomer compound, marble dust and texturizing agents to provide exceptional durability and a realistic look and feel. Unlike most outdoor rock speakers, Rockustics speakers have the color impregnated in the resin shell.

What type of warranty is issued on replacement parts?

A 6 month warranty is placed on replacement parts. 

Where can I buy Rock Speakers from? How much do they cost?

We do not sell direct to customers. Please visit our Sales & Serivce page and fill out our form with your information. Be sure to include your location, so we can have a local dealer contact you for your needs.  

My Rock Speaker sounds distorted or makes a rattling sound, what can I do?

If the grilles accumulate a build up of soil, the speaker may become damaged. If build up does occur, simply rinse the grille with a garden hose set to a low pressure level. Still distorted or rattling? It may require service or replacement.

Can I do my own repair?

Yes, we highly encourage you to contact our Customer Service department before doing so. View our repair manuals on our downloads page. Replacement parts are available for most current and legacy products.  Please review our list of available parts (PDF) prior to contacting Customer Service.

Can I buy parts for Rock Speakers?

Replacement parts are available for most current and legacy products.  Please review our list of available parts (PDF) prior to contacting Customer Service

What kind of seal is best to use on the bottom plate?

Silicone is used by the factory to seal the bottom, making the speakers weatherproof.

Planter Speakers

Can I plant real plants in the Planter Speakers ?

Yes, the Planters are designed to accommodate live plants and allows for proper drainage.