Warranty & Service

Warranty & Service

Please review our list of available parts (PDF) prior to contacting us!

Ten Year Limited Warranty:

Rockustics warrants its loudspeakers to be free from defects in material and workmanship for a period of ten (10) years from the date of purchase to the original purchaser. Purchase must be made from an authorized Rockustics dealer.

This warranty does not cover service or parts to repair damage caused by misuse, abuse, damage while in transit, alterations, unauthorized repairs, failure to follow instructions, fire, flood, or any other cause beyond the reasonable control of Rockustics. Defects in speaker cabinets must be brought to the attention of your dealer immediately after purchase.

To obtain warranty service, the defective product must be shipped in its original carton or equivalent together with original invoice or bill of sale, insured and prepaid to your authorized Rockustics dealer or to the factory when warranty service is requested. If you choose to return the defective product to the factory you must first call one of the below numbers to obtain a Return Authorization number prior to shipping:

Call toll free (855) 663-5600 or (913) 663-5600

The product repaired under this warranty will be returned to you prepaid freight. Rockustics will not pay for loss of time, inconvenience, loss of use or property damage caused by your speaker product or its failure to work, or any other incidental or consequential damages. Some states do not allow the exclusion or limitation for consequential damages, so the above limitation may not apply to you.

These are high quality loudspeakers. DO NOT place soil or wood chips over the speaker grills. If the grill accumulates soil, it can damage the speaker. Soil in the grill degrades the acoustic performance of your speaker as well as providing a haven for insects. Some insects will eat the surround on the driver. If the grill has accumulated soil, simply rinse with a garden hose at low pressure (nozzle removed).

Chemical sprays such as bug spray, deck sealant, oil-based products and some fertilizers can damage the rubber part of the speakers. Speakers MUST BE COVERED when applying these substances in your yard.

All Rockustics speakers are fully waterproof, however DO NOT place the speakers where the drivers will come in direct contact with a sprinkler. Sprinklers in general have a high water pressure level that can damage the speaker cones if direct contact occurs.

A two conductor direct burial wire should be used to connect your speakers to your stereo. This wire is available in most stereo stores, electric supply houses, better hardware stores.

For runs up to 50 feet, 16-gauge wire is adequate. Runs from 50 to 100 feet use 14-gauge wire and runs from 100 to 200 feet use 12-gauge wire. Over 200 feet will require the use of 10 gauge wire.

All Rockustics speakers are available in 70- or 100-volt transformers.

Rockustics advises using an in-line fuse on the positive wire to each speaker. These can be purchased at any electrical supply house. We recommend a 2-amp fuse for the Punkrock and Econorock II speakers, a 4-amp fuse for the Hillside and a 3-amp fuse for all other models. This will protect the speakers from over powering.

  Rockustics 10661 Rene Street Lenexa, KS 66215 USA

If service is required: All merchandise must be sent prepaid and insured to Rockustics. Rockustics. is not responsible for shipping damage. (NO RETURNS WILL BE ACCEPTED WITHOUT PRIOR RETURN AUTHORIZATION)

  Looking to order replacement parts? Parts are available factory-direct for most current and legacy products.

Service Requests

For service requests, please fill out the form below. All fields are required.

Your Name

Company Name

Is your inquiry Residential or Commercial related?
ResidentialCommercial
Street Address

City, State, Zip

Phone Number

Email

----------------------------
What type of speaker do you have?

How many do you need to return?

Do you have your original proof of purchase? Note: We must have the proof of purchase and it must be no more than 10 years old to honor the warranty.
YesNo
Brief description of repairs needed